Every word from every call — captured in real time.
AI Transcription converts spoken conversations into searchable text automatically — during the call and after it ends. Agents read live transcripts in their interface; supervisors search past calls by phrase; compliance teams review conversations without listening to audio.
Speech to searchable text
Call begins and real-time transcription starts automatically
Every word is captured and stored as the call progresses
Call ends and a complete transcript plus AI summary are generated and stored
Transcription that works for you
Real-time transcription for agents
Live transcripts appear in the agent's interface as the conversation happens, giving agents a written record of what the caller said without needing to take manual notes. Agents can glance at the transcript to catch names, numbers, or instructions they may have missed during a fast-paced call.
Post-call full transcript
A complete transcript of every call is generated automatically when the call ends and stored alongside the call recording. Post-call transcripts are searchable and reviewable from the admin portal — no manual transcription required.
Phrase and keyword search
Search all past calls by phrase, keyword, or topic to find relevant conversations instantly. Phrase search is useful for QA teams reviewing specific types of calls, compliance teams looking for particular disclosures, and managers investigating customer complaints.
AI call summaries
After each call, AI generates a short summary capturing the key points discussed, any commitments made, and recommended follow-up actions. Summaries reduce the time agents spend on after-call documentation and improve the quality of records in the CRM.
Speaker diarization
Transcripts identify which speaker said what — agent lines are separated from caller lines so the conversation reads as a coherent dialogue rather than a stream of text. Speaker identification makes reviewing long calls significantly faster.
Integration with analytics
Transcription data feeds into call analytics, enabling keyword frequency analysis, topic tracking, and sentiment signals across large call volumes. Aggregate transcript analysis reveals what customers are calling about, how agents are responding, and where conversations typically go.
What your team gains
Agents focus on the conversation, not note-taking
With live transcription and AI summaries handling documentation, agents give their full attention to the customer — reducing errors and improving the quality of interactions.
Quality assurance at scale
Reviewing calls one by one is impractical at volume. Keyword search and topic analysis let QA teams work efficiently across large numbers of conversations.
Compliance documentation built automatically
Every call produces a complete transcript and summary without any manual work — creating a consistent, searchable compliance record across your entire phone operation.
Explore the platform
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Frequently asked questions
Every call transcribed, stored, and searchable automatically.
Real-time and post-call transcription with AI summaries built in.