Call routing, IVR, AI transcription, contact center tools — built into one platform.
From the first call to the post-call summary — every capability your phone system and contact center depend on, all in one cloud platform.
Built for voice-first business communications
MCC features cover every layer of a modern business phone system — from how calls are routed and answered, through how they are handled by agents and supervisors, to how they are recorded, transcribed, and analysed after the fact.
Every feature listed here is part of the same cloud platform — there is no separate software to install or integrate. Configure features from the MCC admin portal and they take effect immediately.
Who MCC features are for
- Business phone system administrators setting up calling, routing, and menus
- Contact center managers who need queuing, agent tools, and supervisor monitoring
- Operations teams that need analytics, recording, and compliance documentation
- AI-assisted teams using transcription and call summaries to reduce manual work
Every capability, one platform
Calling & Routing
- Call Routing Route every inbound call to the right team or agent
- IVR Multi-level interactive voice response menus
- Auto Attendant Automated call answering with menu options
- Call Queues Queue management for inbound contact volumes
- Call Forwarding Forward calls to any device or backup number
- Skills-Based Routing Match callers to agents by skill and proficiency
Recording & Compliance
- Call Recording Automatic recording with encrypted cloud storage
- AI Transcription Real-time and post-call transcription with search
Supervisor & Quality Tools
- Call Monitoring Listen, whisper coach, and barge on live calls
- Call Analytics Real-time dashboards and historical reporting
Explore features by use case
Not sure which features apply to your situation? Browse by team type or industry.
Customer Service
Contact center, routing, recording, and supervisor tools for inbound service teams.
View solution →Sales Teams
Outbound dialling, recording, live monitoring, and transcription for sales operations.
View solution →Remote & Hybrid
Softphone on any device, forwarding, and presence for distributed teams.
View solution →Every feature. One cloud platform.
From routing to recording to AI — everything your team needs to run a better phone operation.