Terms of Service

1. Acceptance of Terms

By accessing or using My Call Connect Limited services, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Services

My Call Connect Limited provides cloud business phone systems, contact centre software, AI-assisted communications, and wholesale voice services. Service specifications are described in your order form or service agreement.

3. Account Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorised access.

4. Acceptable Use

You agree not to use My Call Connect Limited services for unlawful purposes, to transmit spam, to conduct fraud, or to interfere with the integrity of our network. Wholesale voice customers must comply with all applicable telecommunications regulations in their jurisdiction.

5. Payment Terms

Fees are billed in advance for subscription services and in arrears for usage-based services. Late payments may incur interest. We reserve the right to suspend services for non-payment with notice.

6. Service Level Agreement

My Call Connect Limited targets 99.9% uptime for core voice services. Service credits for downtime are available per your service agreement. SLA details are provided in your order documentation.

7. Intellectual Property

My Call Connect Limited retains all rights to its platform, software, and documentation. You retain ownership of your data. You grant My Call Connect Limited a licence to process your data solely to provide the services.

8. Limitation of Liability

To the maximum extent permitted by law, My Call Connect Limited's liability is limited to fees paid in the three months prior to the claim. We are not liable for indirect, consequential, or incidental damages.

9. Termination

Either party may terminate the agreement with 30 days' written notice. My Call Connect Limited may terminate immediately for material breach, non-payment, or unlawful use. Upon termination, your data will be retained for 30 days then deleted.

10. Governing Law

These terms are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China. Any dispute arising out of or in connection with these terms shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under its Administered Arbitration Rules in force at the time, with the seat of arbitration in Hong Kong. Nothing in this clause prevents either party from seeking injunctive relief in the courts of Hong Kong.

11. Changes to Terms

We may update these terms with 30 days' notice. Continued use after the effective date constitutes acceptance.

12. Contact

For questions about these terms, contact legal@mycallconnect.com.