Integrations

Connect MCC to your business tools.

MCC supports connectivity options across CRM platforms, helpdesk systems, and business applications depending on your requirements. Contact our team to discuss what's available for your setup.

Ask About Integrations

Integration Categories

MCC connectivity options across common business tool categories. Contact us to confirm what is available for your deployment.

CRM Connectivity

Synchronise call activity with your CRM platform. Contact MCC to confirm which CRM platforms are supported for your deployment.

API & Webhooks

REST API and webhook events for custom workflows and data integrations. Developers can build tailored integrations using MCC's API.

Helpdesk & Ticketing

Connect MCC with helpdesk and ticketing platforms to create or update tickets from call events. Contact MCC to confirm available options.

Workflow Automation

Trigger downstream actions based on call events — routing changes, notifications, logging. Contact MCC to discuss automation options.

Developer Enquiries

API & Developer Enquiries

MCC provides REST API and webhook access for custom integrations. Developers can listen to call events and push data to any downstream system.

  • REST API for call management and reporting
  • Webhook events on call start, answer, and completion
  • Ask our team about API documentation and access options for your use case 
POST /webhooks/call-completed
{
  "event": "call.completed",
  "duration": 182,
  "agent_id": "ag_001",
  "outcome": "resolved"
}
FAQ

Common Questions

Answers about MCC integration and connectivity options.

MCC supports connectivity with a range of CRM platforms. Contact our team to confirm which integrations are available for your specific CRM and deployment.

Yes. MCC provides a REST API and webhook events that allow developers to build custom workflows and integrations. You can ask our team about API documentation and access options for your use case.

Contact the MCC team with details about your tool and use case. We will confirm what connectivity options are available.

Discuss your integration requirements.

Speak with the MCC team to confirm which connectivity options suit your deployment.

Building on call control APIs, SIP or webhooks? Join the developer community.