MCC CC Routes is part of MCC's wholesale voice offering for organizations with call-center and outbound dialer traffic requirements. This is a voice termination service — not contact center software. If you are looking for agent queues, IVR, and customer interaction management, see MCC Contact Center.
A voice termination service for organizations with call-center and outbound dialer traffic requirements. Routes traffic from your dialer or platform to destination networks. No agent seats. No queues. No IVR.
A cloud platform for managing inbound and outbound customer interactions — with agent seats, call queues, skills-based routing, IVR, call recording, and supervisor tools. This is agent and customer management software, not a voice termination route.
See Contact CenterMCC CC Routes is part of MCC's wholesale voice offering for organizations with call-center and outbound dialer traffic requirements. If your organization runs outbound dialing campaigns or operates voice platforms serving call-center clients, contact MCC to discuss whether CC Routes is the right fit for your traffic profile.
Call-center traffic has characteristics that differ from general voice traffic: high call-per-second rates, short-duration calls (particularly for unanswered attempts), and high concurrent call volumes. These characteristics matter when evaluating a wholesale voice route's suitability for your operation. Our guide to CLI, Non-CLI and CC route types explains how call-center routes differ. Discuss your traffic profile and technical requirements with MCC.
For general outbound voice traffic that is not call-center or dialer-specific, see MCC Wholesale Voice.
Buyers of call-center traffic routes evaluate on the following criteria. These are standard industry metrics — confirm how they apply to MCC CC Routes during your evaluation.
Calling Line Identification (CLI) routes present the originating caller ID number to the called party. NCLI routes do not. CLI routes typically achieve higher answer rates; NCLI routes are used where CLI presentation is not required or not available. CLI vs NCLI routes explains the answer-rate trade-off. Confirm CLI and NCLI availability with MCC.
The percentage of call attempts that are answered. For call-center dialer traffic, ASR is a primary quality indicator — it directly affects how many connects the dialer achieves per hour. Higher ASR means more answered calls per attempt.
The average length of completed calls. For call-center traffic with many short-duration calls (unanswered, AMD, or quick disconnects), ACD can be lower than general traffic averages. Some routes are designed to accommodate this traffic profile.
The rate at which new calls can be initiated. Predictive dialers generate high CPS bursts that standard routes may throttle or reject. When evaluating CC Routes, discuss your CPS requirements with MCC to confirm what capacity is available for your traffic profile.
The time between when the call is placed and when the destination phone begins ringing. Lower PDD is important in dialer workflows where agents are connected as soon as a call answers — high PDD creates a perceptible delay and reduces effective talk time.
The maximum number of simultaneous calls the voice trunk can handle. Predictive dialers run significantly more concurrent attempts than the number of active agents — route and trunk capacity must accommodate the full concurrent attempt count, not just connected calls. Confirm capacity with MCC during evaluation.
The route type you choose for call-center traffic directly affects answer rates. Here is how CLI and NCLI routes differ for outbound dialer operations.
| Area | CLI Route | NCLI Route |
|---|---|---|
| Caller ID presentation | Originating number presented to the called party | No caller ID — called party sees no number or unknown |
| Answer rate expectation | Generally higher — recipient can see who is calling | Generally lower — number not visible to recipient |
| Common usage | Outbound campaigns where presenting a number improves answer rates — customer service follow-up, collections, verification calls | Traffic types where CLI is not required or where destination/regulatory considerations make NCLI appropriate |
| Route considerations | CLI delivery consistency across destinations is a standard evaluation criterion alongside ASR | ASR and PDD are the primary quality metrics — no CLI delivery to evaluate |
CLI and NCLI availability for CC Routes depends on destination. Confirm availability with MCC for your specific routes and traffic profile. See also: CLI vs NCLI routes explained.
Contact MCC with your dialer type, estimated CPS, concurrent call count, and destination mix. This information shapes the route discussion and confirms whether CC Routes is the right fit.
Confirm whether you need CLI or NCLI routes, or both. Indicate your destination priorities so MCC can advise on route availability and pricing for those specific destinations.
MCC will provide available routes and pricing for your profile. CC route pricing varies by destination, route type, and traffic volume — there is no public rate card.
Before routing live campaign traffic, test route quality — specifically ASR and PDD for your target destinations and CPS handling for your dialer's call rate.
Once route testing confirms quality and capacity, production traffic moves to the provisioned routes. MCC's team is the ongoing point of contact for route performance and escalation.
Organizations running outbound campaigns with predictive or progressive dialers — where call volume and CPS requirements may not be suited to standard retail trunks. Contact MCC to discuss your profile.
VoIP platforms or dialer software companies that need wholesale termination capacity for their customers' call-center traffic — rather than retail per-seat trunks. Contact MCC to discuss available options.
Resellers and service providers whose customers include outbound call-center operations with high-volume traffic requirements.
Note: Businesses operating outbound dialing campaigns are responsible for evaluating their calling practices against applicable laws, consent requirements, calling-time rules, and do-not-call obligations. MCC CC Routes is a voice termination service — compliance with applicable calling regulations is the responsibility of the organization operating the dialing campaigns.
Traffic characteristics that matter when evaluating wholesale voice routing for call-center operations:
For outbound voice traffic that is not call-center or dialer-specific, MCC Wholesale Voice may be the more appropriate starting point. Whether CC Routes and general wholesale voice are distinct product lines or different configurations is a question to confirm directly with MCC.
See Wholesale VoiceCC Routes are provisioned based on your traffic profile. Send your dialer type, CPS requirements, destination mix, and CLI/NCLI route preference, and the team will come back with rates.
Reselling or wholesaling MCC services to your own customers? Partner with MCC.